Duplicate tickets can derail even the most organized support teams. Whether they're the result of integrations, multiple form submissions, or accidental re-entry, duplicate tickets in HubSpot create confusion, complicate reporting, and slow down resolution times. Thankfully, there is a ways to merge tickets in HubSpot manually.
If you're also cleaning up contacts, companies, or deals, check out our guides on merging HubSpot contacts, merging companies, and deduplicating deals.
If you're only dealing with a handful of duplicates, HubSpot's manual ticket merging feature is a quick and effective solution.
Navigate to the primary ticket record (the one you want to keep).
In the top left of the company page, click Actions → Merge.
Click Select ticket→ search for the duplicate ticket → choose the ticket you want to merge.
Select the property values you’d like to retain in the merged ticket.
✅ Pros:
Easy to use for one-off or occasional duplicates
Lets you decide which ticket data to preserve
❌ Cons:
Requires manual review and selection
Takes multiple clicks per ticket, not ideal for larger volumes
With Koalify Duplicate Cards, customer-facing teams can quickly spot and merge duplicate tickets right from the tiket record. No need to switch views or search around.
Start by navigating to the ticket you want to merge
In the Koalify duplicate card, click Actions → Merge in current ticket
Review the match, then confirm the ticket merge when prompted. That’s it!
✅ Pros:
Koalify suggests duplicate tickets automatically—no manual search needed
You control how duplicates are flagged and who sees them
Perfect for support teams working directly in ticket records
Simple and intuitive to use
❌ Cons:
Only one ticket can be merged at a time
Best for light cleanup, not large volumes
Need to clean up duplicate tickets at scale? The Koalify "Merge Duplicate Ticket" workflow action lets you bulk merge records with ease, great for large cleanups or ongoing automation.
Want to bulk merge across all record types? Check out our full guide to bulk merging HubSpot duplicates.
Create a new ticket workflow to merge HubSpot deals in bulk
Navigate to Automations → Workflows
Click Create workflow and select the option From scratch
Choose Ticket-based, start with a blank workflow and click Next
Add the "Merge Duplicate Ticket" action
Click on the ➕ plus icon to add a workflow action
Search for "Koalify" to find our workflow action
Select the "Merge Duplicate Ticket" action and click Save
Enroll Tickets in the workflow for bulk merging
Use manual enrollment for full control—ideal for a one-time cleanup
Use automatic triggers to keep your ticket data clean on autopilot
✅ Pros:
Merge as many tickets as you need—no limits
Easy to use, even at scale
Full control over merge logic and primary record selection
Great for both one-off cleanups and ongoing deduplication
❌ Cons:
Requires at least one Professional-tier Hub to access workflows
Keeping your HubSpot ticket data clean improves customer service, internal reporting, and overall efficiency. Since HubSpot doesn’t support native deduplication for tickets at scale, Koalify gives you the flexibility to handle duplicates your way:
Ready to clean up your tickets?
Try Koalify’s ticket merging tools for free and bring clarity back to your support pipeline.