When troubleshooting error messages in your Koalify workflow actions, most issues can be reviewed and resolved by accessing the Actions logs in HubSpot.
When troubleshooting HubSpot error messages in your Koalify workflow actions, you may come across certain issues. These error message will be generally resolved automatically or by upgrading to a paid account account. Here is how you can review your error messages.
1. Navigate to the Actions logs of your workflow
- In your HubSpot account, click the Automations > Workflows in the main navigation bar.
- Review the HubSpot workflow with the Koalify workflow action
- Open the Actions logs of the workflow
- Fitler the "Events" to only show the "Errors"
2. Common Error Messages
To help you better understand and address these, we’ve outlined the most common problems below, along with their meanings and required actions.
| Information | What the information means | What action is required |
| Action failed because of the free trial limit of 100 merges. | You have exceeded the free trial limit of 100 duplicate merges in Koalify. | To continue merging duplicates, upgrade to a paid Koalify account. |
| Action failed because HubSpot is being rate limited by the connected app, but will retry soon. | A limit was reached while transferring data between HubSpot and the connected app. The action will try again. | No action is required. The process will retry automatically and complete successfully. |
| There was a problem completing this action. We didn't get a response from the connected app. | There was a timeout in the requested action from the connected app. The action will try again. | No action is required. The process will retry automatically and complete successfully. |
3. Records stuck in Workflow Action
If you hit the 100-merge limit during your free trial, any additional records will get stuck in the merge workflow. Don’t worry. once you upgrade to a paid plan, you’ll be able to start merging again.
To get things moving:
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Turn the workflow off: this will automatically unenroll all stuck records.
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Turn the workflow back on: make sure that re-enrollment is enabled in your settings.
This way, your records will re-enroll and continue through the merge process without a hitch.
